British Airways Second Worst Airline-Survey

A new survey result has ranked British Airways as the second worst airline by passengers.

The survey rated 17 short-haul and 15 long-haul airlines operating flights to and from the UK based on the experiences of 6,500 holidaymakers.

UK flag carrier plummets down table as travellers highlight poor seat comfort, food quality and value for money
BA which just four years ago was named the best short-haul airline, was rated the second worst long-haul airline behind American Airlines, and third worst short-haul brand following Ryanair and Vueling.

Its customer satisfaction score was just 55 per cent, only 11 per cent higher than Ryanair.

BA customers derided the airline for the quality of food and drink, the comfort of its seats and value for money for both its short-haul and long-haul services.

Ryanair, meanwhile, scored the lowest of all the rated airlines, both short and long-haul, for the fourth year running.

Customers gave the airline the lowest score of one star out of a possible five in nearly all categories including boarding, customer service and cabin experience.

American Airlines also fared poorly, landing at the bottom of the pack for long-haul travel.

While the boarding process and cabin cleanliness scored three stars, everything else was rated by passengers as below average.

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