The Nigeria Civil Aviation Authority (NCAA) has cautioned all international airlines operating in Nigeria that it will no longer tolerate denied boarding and deportation of Nigerians.
The NCAA’s warning came following complaints about airlines selling tickets to passengers, airlifting them halfway to their destinations, and deporting them back to Nigeria.
The Authority said the refusal of boarding and entry at intermediate and transit stops to some Nigerians due to visa or travel restrictions causes distress to passengers and tarnished the reputation of the aviation industry in Nigeria.
The NCAA, in a statement by its Director of Consumer Protection and Public Affairs, Michael Achimugu, stated that effective immediately, any airline found to be engaged in such practices will be subject to regulatory action, including but not limited to fines, suspension of flight operations, or other measures deemed appropriate.
The statement reads: “The Nigeria Civil Aviation Authority (NCAA) has received several complaints about airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria.
“These actions, which involved the refusal of boarding/entry at intermediate/transit stops to some Nigerians due to visa/travel restrictions are causing significant distress to passengers and tarnishing the reputation of the aviation industry in Nigeria.
“The NCAA finds such practices completely unacceptable. It is the responsibility of airlines to inform passengers about any potential barriers to their admissibility at their destination before they commence their travel.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only on arrival at intermediate/transit stops.
“In line with the provisions of Nigeria Civil Aviation Regulations 2023 Part 19.21.1.1, all airlines and their agents shall ensure that passengers are informed of any potential admissibility issues or travel restrictions in advance of their departure”.
